Privacy Policy


Bonafide Guests Only Limited (“we”, “us”, “our” or “BGO”) is a design and brand communications consultancy based in the United Kingdom. Registered company address; Bonafide Guests Only Limited, Mains House, 143 Front Street, Chester-le-Street, Co. Durham DH3 3AU, UK. We are committed to protecting and respecting your privacy.

This Privacy Policy explains our use of personal data through the website and, if you choose to make contact with us our use of your contact details. It also covers how we use the personal data of our clients, partners and all business contacts.


‘Cookies’, and similar technologies such as web beacons and pixels, are small files that are stored by your browser on your computer or mobile device. We use the generic term Cookies to cover all such technologies. Cookies help our website recognise your device and remember information about your visit like your preferences, settings and how you use our website. Most browsers allow you to refuse to accept and to delete cookies. The methods for doing so vary from browser to browser. All data collected through our website using Cookies is anonymous.

We use Microsoft Clarity and Google Analytics to analyse the use of our website. The information gathered is anonymous and does not contain any personal identification.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, email address, company name, job title, location and contact telephone number).
  • CVs, references or another form of personal information, details of previous employment (freelance and/or permanent), address, and banking details.

Visitors to our website:

  • We may collect and process personal data about you when you make an enquiry or contact us via the website for any reason. If you contact us this way, we may keep a record of that correspondence.

How we get the personal information, why we have it and how it is used

Most of the personal information we process is provided to us directly by you and falls into the following categories:

  • Communication data that includes any communication whether that be that through email, text, social media or any other form of communication that you send us. We process this data for the purposes of communicating with you, record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Client data that includes data relating to any work that we undertake for you such as: contact names, title, address, email address, phone number, contact details. We process this data to provide the services you have contracted us to complete and to keep records of such information. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • Marketing data that includes data about your preferences in receiving communication and marketing from us and your communication preferences. We process this data to deliver relevant content to you. Our lawful ground for this processing is our legitimate interests, which in this case, are to study how clients use our services, to develop them, to grow our business and to decide our new business and marketing strategy.
  • Employee or subcontractor data that includes data about how to communicate with you in order to fulfil your contract with us or how to pay you for your work. We process this data to communicate with you effectively and pay you in a timely way. Our lawful ground of processing is legitimate interests which in this case are the fulfilment of a contract. If you apply to work for us, we may ask for personal data and sensitive personal data from you to assess your suitability for our work. This data will include your name, address, email address, telephone number, work and education history.

Disclosures of your personal data

We may have to share your personal data with the parties set out below:

Professional advisers including lawyers, bankers, accountants and insurers. With partners, but only subject to contractual protection. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.

How we store your personal information

We take appropriate measures to ensure that your personal information provided to us is stored securely, is accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. We will then dispose of your information by shredding documents and permanently deleting any digital information.

Your rights

You are entitled to request:

  • A copy of the personal information we hold about you and information on how we process your personal information.
  • That any inaccuracies in the personal information we hold are corrected.
  • That we provide your personal information to a third party.
  • To have your personal information deleted or for its use to be restricted.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to the data protection contact:

You can also complain to the ICO if you are unhappy with how we have used your data:

  • The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline number: 0303 123 111
  • ICO website:

Changes to our Privacy Policy

We review this policy on a regular basis to ensure that it is up-to-date and compliant with applicable data protection laws. We reserve the right to update this policy at any time.

Updated: 4 April 2024